Customer Service Articles
161: Using Buttons and Badges to Increase Customer Service and Business at a Restaurant
The food service industry is usually a fast paced and often precarious one. Advertising is critical in a restaurant and there are many ways to use a button maker machine in this industry. When the adv
http://marabe7.com/ALL/Business/Customer-Service/Using-Buttons-and-Badges-to-Increase-Customer-Service-and-Business-at-a-Restaurant.html162: CRM Vendors Plows Rapidly Adding Analytical Capabilities
One of the keys of CRM success is acting on the understanding that customers plows the intended end-users of CRM systems, not the staff of the organization that is deploying the system.CRM vendors pl
http://marabe7.com/ALL/Business/Customer-Service/CRM-Vendors-Plows-Rapidly-Adding-Analytical-Capabilities.html163: Complaints in Your Business
Generally when a business gets a complaint, only one, they can look the other way unless it is a very large client. Yet when they get two about the same perceived problem, then the businessperson ough
http://marabe7.com/ALL/Business/Customer-Service/Complaints-in-Your-Business.html164: Do You Really Know How to Treat Your Customers?
I’m sure you’ve learned about taking away your customers risk by offering a money back guarantee. But, putting yourself on the line with a money back guarantee can be a little scary. I’m sure you’re
http://marabe7.com/ALL/Business/Customer-Service/Do-You-Really-Know-How-to-Treat-Your-Customers-.html165: How to Make Your Business Thrive in the 21st Century
The following story is related to my particular business field, but you will see how it relates to all businesses. After location, marketing, and a business plan, our customer service is what keeps r
http://marabe7.com/ALL/Business/Customer-Service/How-to-Make-Your-Business-Thrive-in-the-21st-Century.html166: Dealing With Difficult Customers
Responding to angry, disgruntled and frustrated customers can be very stressful, especially over the phone. However, I strongly believe that this is precisely the time when businesses have a golden op
http://marabe7.com/ALL/Business/Customer-Service/Dealing-With-Difficult-Customers.html167: Do You Need An Answering Service?
It is nothing short of annoying when a person does not have an answering service. Let’s face it. In this day and age, everyone should be able to manage at least an answering machine, right? When it
http://marabe7.com/ALL/Business/Customer-Service/Do-You-Need-An-Answering-Service-.html168: Hosted CRM: What is it?
When hosted CRM was first introduced, concerns were voiced about its drawbacks: the lack of customization, integration with other applications, support, third party storage, control over data control
http://marabe7.com/ALL/Business/Customer-Service/Hosted-CRM-What-is-it-.html169: Five Secrets to Showing Your Customers You Really Care
During our recent online poll, we asked the following
question:What upsets you the most when receiving poor customer
service?Eighty percent of the poll participants said the “I don’t care
attitude”
http://marabe7.com/ALL/Business/Customer-Service/Five-Secrets-to-Showing-Your-Customers-You-Really-Care.html170: Top 10 Questions About Customer Service and Business
Question 1: Is it true that the client is always right?Answer: Yes. The customer is always right. The customer’s perception is reality.Question 2: If the client is always right, does it mean the servi
http://marabe7.com/ALL/Business/Customer-Service/Top-10-Questions-About-Customer-Service-and-Business.html171: Leadership and Customer Service - is There a Link?
It’s your first day in a new job.This is the job that you really wanted. The one that you saw advertised and immediately knew was for you. The one that you spent hours crafting an application letter
http://marabe7.com/ALL/Business/Customer-Service/Leadership-and-Customer-Service-is-There-a-Link-.html172: 7 Simple Steps to Help You Resolve Complaints and Delight Your Customers
I’ve recently been working with a small business close to where I live. It’s an accountancy practice. It’s a great little business. Super people, working very hard and really trying hard for their
http://marabe7.com/ALL/Business/Customer-Service/7-Simple-Steps-to-Help-You-Resolve-Complaints-and-Delight-Your-Customers.html173: What Really Makes the Difference Between a GREAT Business and an Ordinary Business?
Every once in a while I come across a business that doesn’t just stand out visibly but is truly outstanding in every sense. A business that has somehow created a great Team of people, a business that
http://marabe7.com/ALL/Business/Customer-Service/What-Really-Makes-the-Difference-Between-a-GREAT-Business-and-an-Ordinary-Business-.html174: For Web Design and Development Businesses Exceptional Customer Service Is the Name of the Game
If you as a small business owner have a web site and need to deal on a regular basis with a web hosting provider, web development company or a web site design vendor, you may have experienced less tha
http://marabe7.com/ALL/Business/Customer-Service/For-Web-Design-and-Development-Businesses-Exceptional-Customer-Service-Is-the-Name-of-the-Game.html175: Justifying a Help Desk
It seems that every time businesses decide to cut down on expenses, they always seem to focus on the Help Desk/IT department. IT Managers are very often asked to work with outdated software, understaf
http://marabe7.com/ALL/Business/Customer-Service/Justifying-a-Help-Desk.html176: Getting Back to Basics: A Customer Service Tale
One hot summer day my daughter and I ventured to our local
craft store with one mission in mind – purchase velvet
covered coloring panels called fuzzy boards. Little did we
know this simple trip w
http://marabe7.com/ALL/Business/Customer-Service/Getting-Back-to-Basics-A-Customer-Service-Tale.html177: How to Handle Irate Customers
Customer service would be one of the most difficult positions in a company mainly because the majority of people miss the point of it. You see the definition of customer service is servicing customers
http://marabe7.com/ALL/Business/Customer-Service/How-to-Handle-Irate-Customers.html178: Clearing Your Backlog Of Calls
So you’re finally at the point where business is booming and you’re getting dozens of calls and emails per day from customers, potential or existing, wanting to either ask a question about your produc
http://marabe7.com/ALL/Business/Customer-Service/Clearing-Your-Backlog-Of-Calls.html179: Customer Service Warning-What to Watch for That Indicates We Have a Customer Service Problem
Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated.Yet, what you hear from your employees is, “Stupid customers! They just don’t understand
http://marabe7.com/ALL/Business/Customer-Service/Customer-Service-Warning-What-to-Watch-for-That-Indicates-We-Have-a-Customer-Service-Problem.html180: They Cared: The Story of Delta Air Lines and Katrina
As we watched the horrific pictures of the Katrina victims in various parts of the gulf, and in particular the sad and sometimes infuriating pictures of those stranded in New Orleans, it never occurre
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