Customer Service Articles
141: Stimulate Customer Curiosity
Want to get prospects to read all of your marketing message? Want to generate interest and motivate them to action? Awaken their curiosity!A great example of this is the direct mail package put out by
http://marabe7.com/ALL/Business/Customer-Service/Stimulate-Customer-Curiosity.html142: Which Customers Are Worth Your Time?
How’s business?Overflowing with customers?Thought not.Then why are you ranking your prospects to determine which ones to go after and pushing away smaller customers you think aren’t worth it? That’s
http://marabe7.com/ALL/Business/Customer-Service/Which-Customers-Are-Worth-Your-Time-.html143: The Unplugged Customer
At the end of this month, my television is going dark. I’m canceling my satellite TV contract, having fulfilled my one-year obligation.I phoned my provider’s service department, to make sure I was liv
http://marabe7.com/ALL/Business/Customer-Service/The-Unplugged-Customer.html144: Customer Relationships Within the Evolved Organization
Sustainable business practices are emerging as a priority within forward thinking organizations. These practices apply to many dimensions of the organization, ranging from minimizing waste to encourag
http://marabe7.com/ALL/Business/Customer-Service/Customer-Relationships-Within-the-Evolved-Organization.html145: 10 Tips for Improving Customer Service and Keeping More of Your Customers
1. Customer service is all about customers’ needs first and your needs second.
If your customers expect a response from you in 24 hours and you always respond much later, that’s putting your needs f
http://marabe7.com/ALL/Business/Customer-Service/10-Tips-for-Improving-Customer-Service-and-Keeping-More-of-Your-Customers.html146: No Vacancy for Customer Service
When I first started staying at the Neptune Motel, they had a decent continental breakfast with a good selection of donuts, bread for toast, muffins, fresh fruit and more. My favorite items where the
http://marabe7.com/ALL/Business/Customer-Service/No-Vacancy-for-Customer-Service.html147: How To Beat Those Automatic Telephone Answering Systems
Surely one of the biggest bugbears of the modern age are those automated telephone answering systems that try to answer your telephone calls, but rarely actually do. It seems to make no difference whe
http://marabe7.com/ALL/Business/Customer-Service/How-To-Beat-Those-Automatic-Telephone-Answering-Systems.html148: Web-Based Learning Management Systems Deployed in Customer Support Settings
In many respects, e-learning has matured as a technology and industry. Today we will look at how web-based learning management systems can and are being used as part of the customer support function
http://marabe7.com/ALL/Business/Customer-Service/Web-Based-Learning-Management-Systems-Deployed-in-Customer-Support-Settings.html149: Using Christmas to Keep in Contact With Your Customers
The end of the year is fast approaching. I remember that years back I would take a couple weeks in December and just solidify my relationships with my buyers and sellers. I know that we are a little e
http://marabe7.com/ALL/Business/Customer-Service/Using-Christmas-to-Keep-in-Contact-With-Your-Customers.html150: Another Marketing Insensitive
Approximately two years ago I first wrote about “Marketing Insensitives.” At the time, I had received a call from a telemarketer offering me some “marketing insensitives” to purchase a product. Yes, s
http://marabe7.com/ALL/Business/Customer-Service/Another-Marketing-Insensitive.html151: Poor Customer Service = Deal Breaker
One of the first signs of a sinking ship in business is poor customer service. To magnify this fact, when customers are not satisfied with the level of service they receive after the sale, poorly han
http://marabe7.com/ALL/Business/Customer-Service/Poor-Customer-Service-=-Deal-Breaker.html152: Magnificent Force of a Smile in Business
A Chinese proverb says that the person who can not smile should not set up a shop. There are some proverbs which not only reflects the pleasant but also the bitter truths of human world. Would you l
http://marabe7.com/ALL/Business/Customer-Service/Magnificent-Force-of-a-Smile-in-Business.html153: 8 Tips to Build Trust Between you and the Customer
Those who are in the business, it might be a profession, a manufacturing industry or a service industry, building trust is the utmost factor.If your consumer doesn’t have the faith in you, then you mi
http://marabe7.com/ALL/Business/Customer-Service/8-Tips-to-Build-Trust-Between-you-and-the-Customer.html154: 5 Postage and Packaging Tips to Increase Customer Satisfaction
One can increase one customer’s satisfaction after an order has been placed, even though the customer is yet to receive their order thru the post.Creation and satisfaction of customersIt happens with
http://marabe7.com/ALL/Business/Customer-Service/5-Postage-and-Packaging-Tips-to-Increase-Customer-Satisfaction.html155: An Insinscere Smile Is Better Than A Sincere Frown
The other day I drove from Chicago to Northwest Indiana on the Indiana Toll Road. I usually have quite a bit of loose change and pay the tolls by throwing the correct amount into the basket, thereby
http://marabe7.com/ALL/Business/Customer-Service/An-Insinscere-Smile-Is-Better-Than-A-Sincere-Frown.html156: Liquor Control System:The Wireless World of Liquor
The scene is typical. You walk into your favorite tavern, peer through the smoke filled room and saddle on up to the bar. You ask the bartender for a Jack Daniels. He pours your glass about three quar
http://marabe7.com/ALL/Business/Customer-Service/Liquor-Control-SystemThe-Wireless-World-of-Liquor.html157: What if Every Company Gave Great Service?
As a customer we have all come across business establishments where we received good customer service and occasionally when that service is great it really stands out. Today even good customer service
http://marabe7.com/ALL/Business/Customer-Service/What-if-Every-Company-Gave-Great-Service-.html158: 3 Common Customer Objections: What They Mean and How You Should Respond
Just because a customer questions your price or a feature of your product DOESN’T mean that they aren’t interested in buying it! As a salesperson, you must learn the meaning behind your customers’ ob
http://marabe7.com/ALL/Business/Customer-Service/3-Common-Customer-Objections-What-They-Mean-and-How-You-Should-Respond.html159: Customer Support: What Does Yours Say?
Whether you are talking about customer support software or you are talking about those employees that answer the phones, what does your customer support say about you? It should portray to the custom
http://marabe7.com/ALL/Business/Customer-Service/Customer-Support-What-Does-Yours-Say-.html160: Read This Article If You Are Frustrated
Have you recently had someone listen to a problem of yours, a situation which made you angry or a complaint that you had made and then they say; “I understand your frustrations, but you must understan
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