Customer Service Articles
121: Small Talk = Big Sales + Customer Satisfaction
On my way home from the office, I decided to pick up a chicken dinner.The woman who readied it for me asked, “How was your New Year’s?”“Pretty good, I replied.”She leaned over and confided in a whispe
http://marabe7.com/ALL/Business/Customer-Service/Small-Talk-=-Big-Sales-+-Customer-Satisfaction.html122: Effective Listening Skills
Knowing customer wants and needs is a key part of providing a useful and successful business. Having effective listening skills is essential because if you aren’t able to listen to your client then ho
http://marabe7.com/ALL/Business/Customer-Service/Effective-Listening-Skills.html123: Types of Complaining Customers
You can’t please everyone, though as a business your main purpose is to please as many customers as possible so that they keep returning. When customers are dissatisfied with the service you are provi
http://marabe7.com/ALL/Business/Customer-Service/Types-of-Complaining-Customers.html124: 10 Reasons To Turn Your Customer Service Into A Cross-Selling Platform
Cross-Selling is a great way to boost revenues and profits by gently persuading existing customers to purchase an additional product during service conversations.There are ten really great reasons you
http://marabe7.com/ALL/Business/Customer-Service/10-Reasons-To-Turn-Your-Customer-Service-Into-A-Cross-Selling-Platform.html125: One Bad Waiter Can Kill The Economy!
Whenever I speak out against lousy service I feel I’m performing my civic duty.Unfortunately, all too many service providers think I’m a Johnny Damon, a team switcher, a traitor to the corporate cause
http://marabe7.com/ALL/Business/Customer-Service/One-Bad-Waiter-Can-Kill-The-Economy.html126: Why The Extra Mile Never Has A Traffic Jam
We all hear anecdotal stories of horrible customer service. Sadly, many people have come to expect bad customer service as the norm today.If you are starting a business in today’s hyper competitive m
http://marabe7.com/ALL/Business/Customer-Service/Why-The-Extra-Mile-Never-Has-A-Traffic-Jam.html127: Sales & Customer Satisfaction Secret: Promise Big & Deliver Bigger!
Reverend Robert Schuller is known to millions as the charismatic guiding light of the Crystal Cathedral, a monument to possibility thinking that has been the home of one of the most successful televis
http://marabe7.com/ALL/Business/Customer-Service/Sales-Customer-Satisfaction-Secret-Promise-Big-Deliver-Bigger.html128: Quality of Customer Service is Most Important
For those of you who are working in a customer service industry, the quality of that customer service itself is the most important aspect of the job. People respond positively to good customer service
http://marabe7.com/ALL/Business/Customer-Service/Quality-of-Customer-Service-is-Most-Important.html129: Customers "R" Us!
It always amazes me how business people detach themselves from their customers, especially linguistically.Customers are referred to, over and again, as “they,” as in “What are they thinking?” and “The
http://marabe7.com/ALL/Business/Customer-Service/Customers-R-Us.html130: Customer Service is a Huge Part of Success
I know some of you are thinking... duh! But, I have been working from home for about 7 years and it still amazes me how many companies slack on their Customer Service duties. I have worked for a few D
http://marabe7.com/ALL/Business/Customer-Service/Customer-Service-is-a-Huge-Part-of-Success.html131: Cooperation Is The Key To Effective Communication
Why is communication so important? It is important because it is the mortar which keeps our society together. Without the ability to communicate, we would not be able to create a civilized society whi
http://marabe7.com/ALL/Business/Customer-Service/Cooperation-Is-The-Key-To-Effective-Communication.html132: After Christmas World Class Customer Service is Needed
Every business makes promises to customers. Those promises are put to the test in a peak season. All businesses have peak seasons and have to make good on their promises. Tomorrow is the start of t
http://marabe7.com/ALL/Business/Customer-Service/After-Christmas-World-Class-Customer-Service-is-Needed.html133: Customer Service - The Ins And Outs
Customer Service is the big topic of discussion wherever you go!! It’s all about customer service and how you are treated in the business world.When you work in the customer service field for so many
http://marabe7.com/ALL/Business/Customer-Service/Customer-Service-The-Ins-And-Outs.html134: 5 Reasons Why Your Potential Customers/Clients Are Just Not That Into You
What gives? You have a stunning website with an audio intro and newsletter sign-up, but no one is buying from you. Maybe you’re wasting your time on the wrong target market or maybe you are sending th
http://marabe7.com/ALL/Business/Customer-Service/5-Reasons-Why-Your-Potential-Customers-Clients-Are-Just-Not-That-Into-You.html135: How To Build Good Customer Relationships
What’s the one thing starting now that you could start doing,
stop doing, or change that would have a dramatic impact on your
client relationships? It’s an excellent question and I hope you’ll ta
http://marabe7.com/ALL/Business/Customer-Service/How-To-Build-Good-Customer-Relationships.html136: How To Spark An Endless Cycle Of Growth
The average U.S. company loses approximately fifty percent of its customers within five years of its inception. Because of the Internet businesses today have to play by new rules. Customers are more f
http://marabe7.com/ALL/Business/Customer-Service/How-To-Spark-An-Endless-Cycle-Of-Growth.html137: Customer Retention Secret: Make An Offer They Can Refuse!
How can we consistently and cost-effectively exceed customer expectations in order to earn repeat business?This is the challenge many organizations face, especially as competition increases. Smart com
http://marabe7.com/ALL/Business/Customer-Service/Customer-Retention-Secret-Make-An-Offer-They-Can-Refuse.html138: Introducing Merit-Pay Into Customer Service
There have been, perhaps, six critical conversations I’ve had that have shaped my professional consulting career. One of them was with an operations manager at a division of Federal Express.I had just
http://marabe7.com/ALL/Business/Customer-Service/Introducing-Merit-Pay-Into-Customer-Service.html139: Stimulate Customer Curiosity
Want to get prospects to read all of your marketing message? Want to generate interest and motivate them to action? Awaken their curiosity!A great example of this is the direct mail package put out by
http://marabe7.com/ALL/Business/Customer-Service/Stimulate-Customer-Curiosity.html140: Which Customers Are Worth Your Time?
How’s business?Overflowing with customers?Thought not.Then why are you ranking your prospects to determine which ones to go after and pushing away smaller customers you think aren’t worth it? That’s
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