Customer Service Articles
101: Learn How To Dress Up Your Presentation The Easy Way
Honoring individuals for their achievements may say a great deal about the person but can also demonstrate the sincere appreciation of the one awarding and recognizing the recipients’ success. Everyon
http://marabe7.com/ALL/Business/Customer-Service/Learn-How-To-Dress-Up-Your-Presentation-The-Easy-Way.html102: If the Shoe Fits - The Soul of Customer Service
My Aunt Virginia worked selling shoes in a downtown department store. I remember listening to adult conversation, while I played. She talked about other clerks not caring for anything other than the s
http://marabe7.com/ALL/Business/Customer-Service/If-the-Shoe-Fits-The-Soul-of-Customer-Service.html103: Good Directions Mean You Will Never Lose a Customer
Before you can enjoy the benefits of having a life-time relationship with your customers, you first have to get them into your restaurant, store or other business. Good directions can make or break th
http://marabe7.com/ALL/Business/Customer-Service/Good-Directions-Mean-You-Will-Never-Lose-a-Customer.html104: Let Your Clients Tell You How to Improve Your Business
Your client’s feedback can be the difference between improving your business and
losing it right away; knowing where you succeed and where you fail after a sale is
critical to growing your busines
http://marabe7.com/ALL/Business/Customer-Service/Let-Your-Clients-Tell-You-How-to-Improve-Your-Business.html105: How Well Do You Know Them?
It is often said that it is not who you know that matters, it is who knows you. Well I would like to extend this statement by saying that it is not only who you know and who knows you, but how well do
http://marabe7.com/ALL/Business/Customer-Service/How-Well-Do-You-Know-Them-.html106: Faith And The No List Virus
The No List Virus is spreading rapidly at retail store check out counters across the country. Common responses to customer questions by store clerks are a follow:1. No, you can’t use that coupon. It h
http://marabe7.com/ALL/Business/Customer-Service/Faith-And-The-No-List-Virus.html107: Tools for Professionalism in Customer Service
Interview with Steve Coscia discussing professionalism in the HVAC and other service industries:Today we have Steve Coscia, author of “HVAC Customer Service Handbook”, speaking with us. Steve’s book
http://marabe7.com/ALL/Business/Customer-Service/Tools-for-Professionalism-in-Customer-Service.html108: Frontline Success
All too often, businesses impose strict guidelines as to how customer service focused employees should correspond with their client base. First and foremost, the majority of companies, no matter in w
http://marabe7.com/ALL/Business/Customer-Service/Frontline-Success.html109: An Open Letter To Weis Markets
I have discovered that there are many little things that make moving to a new home a rich experience. Simple changes such as finding a new place to get your groceries can be an amazing journey of disc
http://marabe7.com/ALL/Business/Customer-Service/An-Open-Letter-To-Weis-Markets.html110: How To Turn Customer Complaints Into Sales
In business there is one certainty: Problems will occur. Products and services will not always perform as they should. People will be disappointed. Employees will make value judgments that won’t alway
http://marabe7.com/ALL/Business/Customer-Service/How-To-Turn-Customer-Complaints-Into-Sales.html111: Customer Satisfaction Rate - Excited About Yours?
You’ve probably seen or heard the Geico and Wachovia commercials touting their high customer satisfaction rates. Geico says it has a 97% customer satisfaction rate. Wachovia says it has the highest cu
http://marabe7.com/ALL/Business/Customer-Service/Customer-Satisfaction-Rate-Excited-About-Yours-.html112: Extranets for Architects
Traditionally, architects are a conservative bunch who fiercely guards "company secrets." As a result, the idea of using an extranet to share documents and collaborate with others has been totally ali
http://marabe7.com/ALL/Business/Customer-Service/Extranets-for-Architects.html113: Great Service Means Being Extraordinary
At the risk of appearing flip or disrespectful, I can tell you in just one seven-letter word what it takes to build a successful business. The word is “service.” Service to customers is what ultimatel
http://marabe7.com/ALL/Business/Customer-Service/Great-Service-Means-Being-Extraordinary.html114: How Would You Handle This Customer Service Issue?
I was reading in the Winnipeg Free Press (my local paper) about a woman who was a passenger in a Unicity taxi cab. The woman had pre-paid her fare to the tune of $25.00. Nine dollars into the cab ride
http://marabe7.com/ALL/Business/Customer-Service/How-Would-You-Handle-This-Customer-Service-Issue-.html115: Building Client Trust with Case Studies
Case Studies can help professional service providers build trust and credibility with clients and prospects. When you are working with intangibles such as services it hard to prove what you can do and
http://marabe7.com/ALL/Business/Customer-Service/Building-Client-Trust-with-Case-Studies.html116: Are Your Customers Confused?
Does your website increase confusion or does it reduce confusion.Remember confused people do not buy; they go looking for more
information.Your job is to give them that information, or at least enou
http://marabe7.com/ALL/Business/Customer-Service/Are-Your-Customers-Confused-.html117: Bang Bang-Make Room In the Walk In
During long sticky days at sea, one of the many exciting activities offered to passengers (we called them cones for some reason) on a cruise ship is skeet shooting. We used lead free pellets and bio
http://marabe7.com/ALL/Business/Customer-Service/Bang-Bang-Make-Room-In-the-Walk-In.html118: Telephone Etiquette
The telephone is still a key method of communication & thus proper telephone techniques an important part of a top-notch business. On a phone call the only impression a customer gets is that of your v
http://marabe7.com/ALL/Business/Customer-Service/Telephone-Etiquette.html119: The Golf Test: Could Your Small Business Pass?
The game of golf looks easy. Just grab a club, put the ball up on the tee, and swing away. Easy!Those of us who play the game would beg to differ.All of us have at least seen someone swing a golf
http://marabe7.com/ALL/Business/Customer-Service/The-Golf-Test-Could-Your-Small-Business-Pass-.html120: The Guest is Not the Enemy
It sounds like a ridiculous statement. “The guest is not the enemy”. Of course they aren’t! But to many of us, the guest is the enemy. How quickly we can take that guest at the front desk and turn
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