Customer Service Articles
81: Complaint Letters: How to Respond in 7 Simple Steps
Ask many small business owners what goes into providing great customer service and you have answers such as, being polite, serving promptly, keeping your promises etc. But in this hi-tech age, we tend
http://marabe7.com/ALL/Business/Customer-Service/Complaint-Letters-How-to-Respond-in-7-Simple-Steps.html82: How to Manage Customer Expectations
Do you often have the thought that your business would operate so much better without customers and all their demands? They want this, that and the other – all of which interrupts your day! But custom
http://marabe7.com/ALL/Business/Customer-Service/How-to-Manage-Customer-Expectations.html83: Starting A New Online Business: A Guide To Great Customer Service
Entrepreneur magazine has volumes of information on starting a successful online business. An online business can be fun, challenging and a great way to make some extra money. There are lots and lot
http://marabe7.com/ALL/Business/Customer-Service/Starting-A-New-Online-Business-A-Guide-To-Great-Customer-Service.html84: How to Restore Customer Satisfaction after Customer Service Failure
A customer service failure, simply defined, is customer service performance that fails to meet an individual’s expectations. Typically, when a service failure occurs, a customer will expect to be comp
http://marabe7.com/ALL/Business/Customer-Service/How-to-Restore-Customer-Satisfaction-after-Customer-Service-Failure.html85: Do Something Special for Your Customers
It has taken me many years to learn a simple lesson. There are very few things in life that we are able to directly change. We cannot change our colleagues, the government, the weather or our customer
http://marabe7.com/ALL/Business/Customer-Service/Do-Something-Special-for-Your-Customers.html86: How to Say Sorry and Really Make an Impression
Remember that the majority of customers who have a complaint resolved to their satisfaction are more loyal after the event than they ever were before the problem arose.Now don’t use that as an excuse
http://marabe7.com/ALL/Business/Customer-Service/How-to-Say-Sorry-and-Really-Make-an-Impression.html87: My Visit To A Past Winner Of The WOW! Award
After presenting The WOW! Awards I always hope that the service standards will be maintained. I want other people to experience exactly the same great service that I’ve seen.Last week I had the privi
http://marabe7.com/ALL/Business/Customer-Service/My-Visit-To-A-Past-Winner-Of-The-WOW-Award.html88: Learning From Students
Yesterday evening I was invited to present end of year and exam certificates to students at a local school. I was absolutely thrilled to do this particularly as I have been involved in helping many o
http://marabe7.com/ALL/Business/Customer-Service/Learning-From-Students.html89: Just Ask One Simple Question
According to an article published in The Harvard Business Review there is a high degree of correlation between sales growth and customer satisfaction scores. Well, yeah! That’s logical. Satisfied c
http://marabe7.com/ALL/Business/Customer-Service/Just-Ask-One-Simple-Question.html90: How to Give Customers What They Want and Keep Them Coming Back For More!
A key characteristic of a successful business is its ability to give clients what they need in a way that keeps them coming back for more. The concept seems easy enough, but how does one actually go a
http://marabe7.com/ALL/Business/Customer-Service/How-to-Give-Customers-What-They-Want-and-Keep-Them-Coming-Back-For-More.html91: How to Build a Customer Focused Business
You can have the best products, the plushest offices, the best location, but unless you are a ‘customer focused’ business, all of this counts for nothing, you will never really hit the heights you des
http://marabe7.com/ALL/Business/Customer-Service/How-to-Build-a-Customer-Focused-Business.html92: Are You a Commodity or Experience Retailer?
The world is dividing into two and customer service providers need to know which camp they belong to.I work mainly with retailers and the selling game is rapidly changing. Customers are either wanting
http://marabe7.com/ALL/Business/Customer-Service/Are-You-a-Commodity-or-Experience-Retailer-.html93: Provide a Customer Experience - But What Do They Really Want?
The move towards global businesses and particularly John Stanley’s global retailing may excite business people, but the challenge is in providing what the customer really wants, not what you think the
http://marabe7.com/ALL/Business/Customer-Service/Provide-a-Customer-Experience-But-What-Do-They-Really-Want-.html94: Awesome Customer Service Requires a Three Pronged Attack
The perception in the marketplace, according to research, is that customer service is declining. Whether consumer expectations have increased or services have declined over the last few years is debat
http://marabe7.com/ALL/Business/Customer-Service/Awesome-Customer-Service-Requires-a-Three-Pronged-Attack.html95: Customer Service - Dead or Alive?
Discover how to increase customer satisfaction.
Do you suffer the deep pain of trying to resolve customer service problems with non-existent people at the other end of your telephone?
If you have
http://marabe7.com/ALL/Business/Customer-Service/Customer-Service-Dead-or-Alive-.html96: 5 Elements to Customer Service: A Fresh Look
About 20 years ago while I worked for American Stores Company (now part of Albertson’s) I headed up a customer service program named “Smile and Speak Up.” Employees attended a two-hour customer servic
http://marabe7.com/ALL/Business/Customer-Service/5-Elements-to-Customer-Service-A-Fresh-Look.html97: Buying Back Customers
Five other peoples joined us for dinner. My wife and I ordered “medium rare.” We were served “well done.” Three others in our group weren’t happy with their dinners as well. I didn’t cross the establi
http://marabe7.com/ALL/Business/Customer-Service/Buying-Back-Customers.html98: Find the Ideal Vending Location - Hire a Vending Locator
Vending Locator Service - OverviewMost vending locator services promise you to provide the best and top quality vending location services. In such a situation when all services sound good, choosing a
http://marabe7.com/ALL/Business/Customer-Service/Find-the-Ideal-Vending-Location-Hire-a-Vending-Locator.html99: The Pretty Woman Theory
We’ve all seen it. Julia Roberts is shopping on Rodeo Drive. She’s dressed in her “professional” gear and gets that infamous attitude from the saleswomen. And of course, we’re all cheering when she st
http://marabe7.com/ALL/Business/Customer-Service/The-Pretty-Woman-Theory.html100: The Golden Rule of Customer Service
“Do unto others as you’d have them do unto you.” Don’t worry; I’m not trying to take you to Sunday school under the pretense of a business article! However, in one form or another we have learned this
http://marabe7.com/ALL/Business/Customer-Service/The-Golden-Rule-of-Customer-Service.htmlPage 5 of 15
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