Customer Service Articles
261: One Critical Question to Ask Yourself Every Day
What happened to the old saying, the customer is always right? I’ll bet every one of you reading this article has a “customer service nightmare” story to tell. My most recent nightmare experience to
http://marabe7.com/ALL/Business/Customer-Service/One-Critical-Question-to-Ask-Yourself-Every-Day.html262: Managing Your Business When One Client Takes Alot of Your Time
How often has your schedule been thrown out of whack because of a client’s needs?I try to live by the 80/20 rule: working from my home office 80% of the time and working onsite with clients 20% of the
http://marabe7.com/ALL/Business/Customer-Service/Managing-Your-Business-When-One-Client-Takes-Alot-of-Your-Time.html263: Why Passenger Surveys are a Transport Operators Best Friend
Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Not only are surveys an efficient method of market research that wil
http://marabe7.com/ALL/Business/Customer-Service/Why-Passenger-Surveys-are-a-Transport-Operators-Best-Friend.html264: How CRM Software Works -- Creating Customer Satisfaction with a Click
When people ask, “What is CRM?” the literal answer is, “Customer Relationship Management,” but that doesn’t really convey much in terms of what all CRM does for a business. This CRM definition is to
http://marabe7.com/ALL/Business/Customer-Service/How-CRM-Software-Works-Creating-Customer-Satisfaction-with-a-Click.html265: The History of CRM -- Moving Beyond the Customer Database
Customer Relationship Management (CRM) is one of those magnificent concepts
that swept the business world in the 1990’s with the promise of forever changing
the way businesses small and large inte
http://marabe7.com/ALL/Business/Customer-Service/The-History-of-CRM-Moving-Beyond-the-Customer-Database.html266: Customer Conversion Mistakes That Will Cost You
The following are common mistakes that Sales Managers and Owners make in the sales process which could be costing you thousands or even hundreds of thousands in lost revenue.- No system to capture and
http://marabe7.com/ALL/Business/Customer-Service/Customer-Conversion-Mistakes-That-Will-Cost-You.html267: Marketing as a Spiritual Practice
“Marketing as a spiritual practice.” It sounds contradictory – how can sales and promotion possibly be considered spiritual? But the secret is, once you truly understand that marketing isn’t all about
http://marabe7.com/ALL/Business/Customer-Service/Marketing-as-a-Spiritual-Practice.html268: Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about
http://marabe7.com/ALL/Business/Customer-Service/Customer-Service-A-Lost-Art-.html269: Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: “What is my competitive advantage? What makes me unique, memorable, spec
http://marabe7.com/ALL/Business/Customer-Service/Take-Care-of-Yourself-Before-You-Take-Care-of-Your-Customer.html270: Listening: The Foundation of Communication
Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don’t listen very well. We’re not trained to listen and we don’t even re
http://marabe7.com/ALL/Business/Customer-Service/Listening-The-Foundation-of-Communication.html271: The death of customer servie
The other day a reporter call to interview me on the “Death of
Customer Service”. My first reaction was to deny that charge
and claim that customer service is very much alive and well.
But upon fur
http://marabe7.com/ALL/Business/Customer-Service/The-death-of-customer-servie.html272: Breaking the Ice and Winning Over the Client!
Wherever you turn these days you’ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiati
http://marabe7.com/ALL/Business/Customer-Service/Breaking-the-Ice-and-Winning-Over-the-Client.html273: The 7 Principles of Business Integrity
If you have integrity, nothing else matters. If you don’t
have integrity, nothing else matters. -- Alan K. SimpsonIf I were to ask you what attribute is the most influential
in regard to the success
http://marabe7.com/ALL/Business/Customer-Service/The-7-Principles-of-Business-Integrity.html274: Cultivating the Trust Factor
In today’s highly competitive economy, it is difficult to
maintain a significant market advantage based on your
professional skills alone. Developing a trusting relationship
with your clients is ke
http://marabe7.com/ALL/Business/Customer-Service/Cultivating-the-Trust-Factor.html275: Seven Ways to Make Your Customers Feel Important
Two important pre-reading notes: Before you chose to read or not read this article, let make two things clear. Everyone has Customers. Even if you work in an internal staff department in a large firm,
http://marabe7.com/ALL/Business/Customer-Service/Seven-Ways-to-Make-Your-Customers-Feel-Important.html276: 5 Simple Tips For Dealing With Nasty Customers
If youÂ’ve been in business very long, youÂ’ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one thatÂ’s goin
http://marabe7.com/ALL/Business/Customer-Service/5-Simple-Tips-For-Dealing-With-Nasty-Customers.html277: The benefits and the dangers of CRM
"CRM" stands for Customer Relationship Management. It is a business strategy that is used to improve customer service, and increase customer satisfaction. Customer Relationship Management is designed
http://marabe7.com/ALL/Business/Customer-Service/The-benefits-and-the-dangers-of-CRM.html278: The Simplest Solution To Customer Satisfaction
“Thank you for calling XYZ Company. Your call is important to us but not important enough for us to answer it. Please hold for eternity or leave a message and a representative will contact you as soo
http://marabe7.com/ALL/Business/Customer-Service/The-Simplest-Solution-To-Customer-Satisfaction.html279: Ten Ways to Build Client Trust
Clients work with professionals whom they trust. Building trust is an ongoing process. Here are 10 ways to build trust with both old and new clients.
1. Keep your agreements with your clients – If y
http://marabe7.com/ALL/Business/Customer-Service/Ten-Ways-to-Build-Client-Trust.html280: Put Your Angry Customer at Ease
Having to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business.
However, this responsibility, like so
http://marabe7.com/ALL/Business/Customer-Service/Put-Your-Angry-Customer-at-Ease.htmlPage 14 of 15
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