Customer Service Articles
221: Your Career Plan--Think Like A CEO
You’ve been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can’t because you have no time and you’re left spent at the end of every d
http://marabe7.com/ALL/Business/Customer-Service/Your-Career-Plan-Think-Like-A-CEO.html222: Leverage Customer Capital First
If you’re still dreaming about raising outside capital for your business before you have any paying customers, I’ve got a nice big bucket of ice water to throw on you. Wake up! The cold reality is tha
http://marabe7.com/ALL/Business/Customer-Service/Leverage-Customer-Capital-First.html223: A White Paper: Profiting with Kindness
In 2002, there wasn’t much interest for Kindness in business, and some business people would question, “What does kindness have to do with business, anyway?” Is this a for real question or just to pro
http://marabe7.com/ALL/Business/Customer-Service/A-White-Paper-Profiting-with-Kindness.html224: Everyone talks in code!
How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn’t get the sale or your boss has told everyone that you are crazy.As
http://marabe7.com/ALL/Business/Customer-Service/Everyone-talks-in-code.html225: E-Business’s Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers? If you can’t answer that question, chances are you’r
http://marabe7.com/ALL/Business/Customer-Service/E-Businesss-Best-Friend-eCRM.html226: 8 Critical Steps to Establish a Customer Service Culture
“Every company’s greatest assets are its customers,
because without customers there is no company,”
--Erwin FrandDuring our recent weakened economy, many businesses have seen declining revenues and d
http://marabe7.com/ALL/Business/Customer-Service/8-Critical-Steps-to-Establish-a-Customer-Service-Culture.html227: Customer Service Is More Than Just Being Nice To People
Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile. Be polite. Never lose your cool. But isn’t that a little like closing the barn door after
http://marabe7.com/ALL/Business/Customer-Service/Customer-Service-Is-More-Than-Just-Being-Nice-To-People.html228: Mastering Challenging Service Situations
During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line. Ho
http://marabe7.com/ALL/Business/Customer-Service/Mastering-Challenging-Service-Situations.html229: Customer Service Consultants
When all else fails in your company to meet the needs of your customer consider a customer service consultant. If you find that agents in your company are constantly having misunderstanding that resu
http://marabe7.com/ALL/Business/Customer-Service/Customer-Service-Consultants.html230: At the Carwash; The Customer really is always Right
You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like o
http://marabe7.com/ALL/Business/Customer-Service/At-the-Carwash-The-Customer-really-is-always-Right.html231: It Is All About Customer Service!
In this day of terrible customer service, it should come as no surprise that serving your customers, also known as visitors to your web site, must be a top priority. Forget about return on your invest
http://marabe7.com/ALL/Business/Customer-Service/It-Is-All-About-Customer-Service.html232: Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you are on a first name basis with your customers. You sink or swim with your ability to please your customer and rely on them to build your business by
http://marabe7.com/ALL/Business/Customer-Service/Setting-Up-a-Customer-of-the-Week-Program-for-a-Mobile-Car-Wash.html233: Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the holidays- you and your customers. Give everyone, including you, the benefit of the doubt when it comes to ‘bad behaviors’ like being abr
http://marabe7.com/ALL/Business/Customer-Service/Five-Tips-to-Calm-Cranky-Customers.html234: Oil Change Customer from Hell or Hoax; You Decide
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile oil change companies remove the used motor oil from the crank case? Well they “Evacuate it” or in the industry we call it “E-VAC” and
http://marabe7.com/ALL/Business/Customer-Service/Oil-Change-Customer-from-Hell-or-Hoax-You-Decide.html235: Invalid Excuses for Poor Business Results - The Weather
Note to Kmart: It wasn’t about the weatherIn the 1970s Kmart was the retailer to beat. No matter what happened, they seemed to turn profit. Customers were loyal and prices were hard to beat. The ch
http://marabe7.com/ALL/Business/Customer-Service/Invalid-Excuses-for-Poor-Business-Results-The-Weather.html236: From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service
Whether in a restaurant, a retail establishment, or the local post office, we have all experienced a decline in customer service. Rarely do smiling, happy employees interact with us anymore. Instead,
http://marabe7.com/ALL/Business/Customer-Service/From-Scowl-to-Smile-5-Practical-Steps-to-Instill-Exceptional-Customer-Service.html237: Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hundreds of millions of dollars into new systems and traini
http://marabe7.com/ALL/Business/Customer-Service/Treating-the-Customer-Dissatisfaction-Epidemic-How-to-Go-Beyond-Simply-Masking-the-Symptoms.html238: What Do They Want Anyway?
You want customers. I want customers. We all want customers. And traffic alone is not enough. We need “interested” customers. Customers ready to listen, ready to buy. So you may find yourself as
http://marabe7.com/ALL/Business/Customer-Service/What-Do-They-Want-Anyway-.html239: Absence Makes the Heart Grow Fonder
However, in the world of business, this cliché may not necessarily be true. Sometimes it can be more like ‘Out of Site, Out of Mind’.Your existing clients are your most important business assets. They
http://marabe7.com/ALL/Business/Customer-Service/Absence-Makes-the-Heart-Grow-Fonder.html240: Increase in Customer Sales = Increase in Customer Service
One of the most popular questions asked in online business forums or even by my customers and subscribers is this :“How the hell can I increase my sales?”or“I’ve got tons of visitors but nobody seems
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