Customer Service Articles
201: The Consumer Power
While most companies talk about consumer friendliness, customer centricity, customer relationship etc. more often than not they are mere lip service or jargons with little sincerity behind these grand
http://marabe7.com/ALL/Business/Customer-Service/The-Consumer-Power.html202: Committed To Your Customer? Prove It When They Complain!
Businesses like to brag in their advertising about quality of work, commitment to their customers, and excellent service. These statements are also proudly advanced in Mission, Vision, and Values Sta
http://marabe7.com/ALL/Business/Customer-Service/Committed-To-Your-Customer-Prove-It-When-They-Complain.html203: Profit from a Customer Service Recovery Program
A client recently said to me: “Most days things seem to run smoothly; but whenever we have a customer complaint, we seem to collapse. Where are we going wrong?”How you handle and solve customer concer
http://marabe7.com/ALL/Business/Customer-Service/Profit-from-a-Customer-Service-Recovery-Program.html204: Accountability
The Call Center world is an intense pressure-driven environment continually being shaped by pressure to ensure steady profitability and a secure competitive advantage.Accountability and a basic fundam
http://marabe7.com/ALL/Business/Customer-Service/Accountability.html205: In the Villa of the Sick Cat -- A Lesson in Customer Care
If you’re a pet owner, you know the stress of having a sick pet and you know that having a great veterinarian is a wonderful thing. My cat, Zoe, came down with a nasty infection that had me racing off
http://marabe7.com/ALL/Business/Customer-Service/In-the-Villa-of-the-Sick-Cat-A-Lesson-in-Customer-Care.html206: How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do busine
http://marabe7.com/ALL/Business/Customer-Service/How-To-Boost-Your-Bottom-Line-With-Two-Little-Words.html207: Three Myths Of Customer Service
At one time or another, all of us have been aggravated by bad customer service. The complaints are familiar: the dry cleaner who refuses to accept responsibility for staining your shirt; the salespers
http://marabe7.com/ALL/Business/Customer-Service/Three-Myths-Of-Customer-Service.html208: Attitude of Service
When conducting a training session about customer
service, I always spend a fair amount of time talking
about attitudes. After all, to be of service, you must develop
an attitude of service.It has
http://marabe7.com/ALL/Business/Customer-Service/Attitude-of-Service.html209: Customer Service and Marketing that Works
Go into many businesses today and try and get service, its sometimes impossible! The customer service officer is on the phone talking about personal issues, there is not enough staff, and they are dis
http://marabe7.com/ALL/Business/Customer-Service/Customer-Service-and-Marketing-that-Works.html210: How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest
http://marabe7.com/ALL/Business/Customer-Service/How-to-Succeed-in-Business-Without-Compromising-Your-Integrity.html211: Communicating for Profit and Customer Satisfaction
The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that ‘this was to be expected in large organizations’. Well, that clears everything
http://marabe7.com/ALL/Business/Customer-Service/Communicating-for-Profit-and-Customer-Satisfaction.html212: Call Center Software - Your Tool of Choice in Customer Relations
The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one
http://marabe7.com/ALL/Business/Customer-Service/Call-Center-Software-Your-Tool-of-Choice-in-Customer-Relations.html213: Complaining Consumers
The salesman’s job is to be well informed; extremely well informed. For this information is how he earns his bread. At a car dealership the commission over the MSRP on some cars would barely be enough
http://marabe7.com/ALL/Business/Customer-Service/Complaining-Consumers.html214: Under Promise & Over Perform: The Art of Managing Customer Expectations
I’ll always feel warmly about Conrad’s restaurant, in Glendale, California.On the morning of the Northridge earthquake, Conrad’s was the only restaurant in town that opened for business, and stayed o
http://marabe7.com/ALL/Business/Customer-Service/Under-Promise-Over-Perform-The-Art-of-Managing-Customer-Expectations.html215: Customer Satisfaction and the Service Business
The relationship between customer satisfaction and success of a service business is a direct one. Customer satisfaction measurement, however, is a much more complex matter. Customer satisfaction is a
http://marabe7.com/ALL/Business/Customer-Service/Customer-Satisfaction-and-the-Service-Business.html216: Passing the After-Sales Test
Some time ago a major UK food retailer decided to branch out into non-foods. Well, they all do it now, but in those days it was unheard of. Alongside the fruit and vegetables, meat and tinned foods th
http://marabe7.com/ALL/Business/Customer-Service/Passing-the-After-Sales-Test.html217: Client Service as a Competitive Advantage
As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer the questions I pose
http://marabe7.com/ALL/Business/Customer-Service/Client-Service-as-a-Competitive-Advantage.html218: Automating Your Help Desk Workflow
Do you know you can open, answer, close and report help desk information without human intervention?Automation is a powerful feature provided by most enterprise level help desk products; however, most
http://marabe7.com/ALL/Business/Customer-Service/Automating-Your-Help-Desk-Workflow.html219: Adjustment DENIED
It’s just a simple thing – I bought a new set of shelves for my office. It wasn’t a real problem, but when I got the shelves home, I found dents on the front of the shelves where the package had been
http://marabe7.com/ALL/Business/Customer-Service/Adjustment-DENIED.html220: What You Need to Know About CRM
1. It’s all about the customer. Some companies focus too much on expensive CRM programs and elaborate IT departments and not enough on what is at the core of CRM. CRM programs need to be designed to a
http://marabe7.com/ALL/Business/Customer-Service/What-You-Need-to-Know-About-CRM.htmlPage 11 of 15
[1] [2] [3] [4] [5] [6] [7] [8] [9] [10] [11] [12] [13] [14] [15]