Customer Service Articles
181: They Cared: The Story of Delta Air Lines and Katrina
As we watched the horrific pictures of the Katrina victims in various parts of the gulf, and in particular the sad and sometimes infuriating pictures of those stranded in New Orleans, it never occurre
http://marabe7.com/ALL/Business/Customer-Service/They-Cared-The-Story-of-Delta-Air-Lines-and-Katrina.html182: First Contact: The Source of Customer Loyalty
With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses. In Customer Satisfaction
http://marabe7.com/ALL/Business/Customer-Service/First-Contact-The-Source-of-Customer-Loyalty.html183: Poor Customer Service - Are Your Customers Driving Away Other Customers
Every customer you have is a word-of-mouth
advertiser for you. Unfortunately 90% of this free
advertising is negative. Your goal is to get
positive-word-of-mouth advertisers.Think about it, how do yo
http://marabe7.com/ALL/Business/Customer-Service/Poor-Customer-Service-Are-Your-Customers-Driving-Away-Other-Customers.html184: Basic Levels of Consumer Integrity that Presently Permeates Society
Reality is not always pretty. But here is a tad bit of it for you today.
Well here is an interesting occurrence that is of interest. And this is in any town middle class USA, mixed races neighborhood
http://marabe7.com/ALL/Business/Customer-Service/Basic-Levels-of-Consumer-Integrity-that-Presently-Permeates-Society.html185: Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever? And what if you could keep your revenue growing by 25 percent every year, because your clients loved the way you appreciated them? In this a
http://marabe7.com/ALL/Business/Customer-Service/Client-Appreciation-It-Means-Everything.html186: Clients - What They Want from You
A growing number of individuals are finding themselves called to help others and go on to fulfil this call by training to become a practitioner in one of the healing arts.The range of conventional, tr
http://marabe7.com/ALL/Business/Customer-Service/Clients-What-They-Want-from-You.html187: Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls
It should be a straightforward business scenario: making sure that the delivery documentation from the supplier or haulier matches up with the documentation at the target destination.However life is r
http://marabe7.com/ALL/Business/Customer-Service/Proofs-of-Delivery-and-Logistics-Speeding-Throughput-and-Avoiding-Pitfalls.html188: Carpet Cleaning in Surrey
Like any business, carpet and upholstery cleaning requires excellent customer service and great value for money.
There are a number of ways in which one can obtain these.
People have studied the art
http://marabe7.com/ALL/Business/Customer-Service/Carpet-Cleaning-in-Surrey.html189: Make Your Customer Your Friend
The simplest way to describe a ‘durian’ (pronounced doo-ree-ann) is to say it’s a yellowish-green fruit about the size of an mid-sized watermelon. It has a thick skin of spikes, and a rich bitterish-s
http://marabe7.com/ALL/Business/Customer-Service/Make-Your-Customer-Your-Friend.html190: Courting Customers - From First Date to Marriage
Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the work has just begun. Like dating, you’d better give you
http://marabe7.com/ALL/Business/Customer-Service/Courting-Customers-From-First-Date-to-Marriage.html191: Handling Difficult Customers - 8 Strategies
In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant. On days like this, try these effective tips to
http://marabe7.com/ALL/Business/Customer-Service/Handling-Difficult-Customers-8-Strategies.html192: Hook Me Up With A Human
Oh, what has happened to the carbon-based organizational interface? Many organizations have digitized humans – aka carbon-based units - out of existence in their customer service operations. Now, I lo
http://marabe7.com/ALL/Business/Customer-Service/Hook-Me-Up-With-A-Human.html193: 6 Reasons Why Complaining Customers are Golden
With Some Tips on How to RespondTt has probably happened to you if you own your own online business. You get an email or even a phone call from someone who is upset or unhappy with this or that about
http://marabe7.com/ALL/Business/Customer-Service/6-Reasons-Why-Complaining-Customers-are-Golden.html194: Complaints Are Actually A Good Thing!
Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that complaints are actually a good
http://marabe7.com/ALL/Business/Customer-Service/Complaints-Are-Actually-A-Good-Thing.html195: Great Customer Service: Do You Use This Essential Tool?
Are your customers thrilled by the way your employees interact with them? Learning the answer to this question can literally change the future of your business.Please understand that your customers d
http://marabe7.com/ALL/Business/Customer-Service/Great-Customer-Service-Do-You-Use-This-Essential-Tool-.html196: Check Yourself for Outstanding Customer Service
Recently, a business associate, Mike, mentioned that he was
doing a show at a local university and stopped by the
faculty dining hall to get lunch. He said that, while waiting
on line, the service wa
http://marabe7.com/ALL/Business/Customer-Service/Check-Yourself-for-Outstanding-Customer-Service.html197: Bad Customer Service Turned Around
It’s all in who you know... Or can get to Know!Yesterday I had a customer service issue that warranted my immediate attention. I had ordered a product that I desperately needed that was now about 6 we
http://marabe7.com/ALL/Business/Customer-Service/Bad-Customer-Service-Turned-Around.html198: How Customer Friendly is Your Credit Policy?
It’s a classic mistake for business owners. They start a business that is focused on their product and not on the credit end of their business.Luckily, a popular new book by Michelle Dunn makes it ea
http://marabe7.com/ALL/Business/Customer-Service/How-Customer-Friendly-is-Your-Credit-Policy-.html199: Customer Service Warning-What to Watch For: Indications We Have a Customer Service Problem
Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated.Yet, what you hear from your employees is, “Stupid customers! They just don’t understand
http://marabe7.com/ALL/Business/Customer-Service/Customer-Service-Warning-What-to-Watch-For-Indications-We-Have-a-Customer-Service-Problem.html200: Phone Answering Skills for Support Staff
How you answer your phone can make or break your company. In the age where the Internet has become indispensable, the good old telephone is still a favourite when it comes to customer service. People
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