Customer Service Articles
1: Prove Yourself Every Time
Last week a disgruntled salesperson told me about a long-time customer who stopped buying from her. “Gosh, I thought we were good friends; we even went out together socially. I never thought I would
2: The Bad Customer - How Do You Recognize The Customer Who is Harming Your Business?
Why on earth would you want to fire a customer? Well if they cost you more money and effort than the profit you make from them – then it is time for you to remove them from your mailing lists and you
3: The Customer Is Sometimes Always Right?
In short, yes… uhm well, no… maybe sometimes? O.k., so you might have gathered by now that there is no “short” answer. Anybody who truly believes that the customer is always right hasn’t really given
4: Live Customer Support
These days, almost all customer support systems are automated. Still, nothing beats the ‘real thing’ – live customer support that is both warm and friendly. Live customer support can do so much more f
5: Analyzing Your Customers
Analyzing consumersThe dynamic retail environment depends on how well a retail company identifies and understands its customers and forms its business strategy to appeal the consumers’ characteristics
6: Inbound Call Centers
The usual purpose of a call-center is to receive inbound calls for as many services that can be aided through telephone calls. Since there is much investment put into customer-care relationship by com
7: What Ever Happened to Customer Service?
In my humble opinion, the number one issue a company should be paying attention to is customer service. But it seems more and more that getting the sale is taking priority over making the customer ha
8: Making Your Business Communication Count
Sometimes the only the thing that determines whether or not you make the sale is how well you communicate with your prospects and customers. Communication really is an art that needs to be practiced
9: Customer Service Expert Says: Setting An Appropriate Tone Is Crucial
You wouldn’t expect a funeral director to do stand-up comedy as he’s showing you his line of coffins, would you?And you wouldn’t want your surfing instructor to be unduly somber as he towed you into s
10: The Right Answer is "Yes!"
We were staying with friends while on a short vacation and naturally went on a buying excursion to give a “thank you” gift to our hosts. The item we picked, while somewhat expensive, was a perfect ac
11: Customer Service Considered; Buy The Book
For many years in business we concentrated on total customer service and then one day I bought the book on customer service. Well one of the books. There are many very great books on the subject to he
12: Customer Service Surveys Start With Simple Strategies
Do you want to give good customer service and do you want to make sure that the message you send out to your target market and potential customers is a simple message and one they can understand. Man
13: Customer Service and Marketing Ideas; What is it That You do For Your Customers?
So I see you have a successful business over there and that is great considering the failure rates in businesses both small and larger more well-capitalized businesses. Have you considered why custome
14: Customer Service Speaker Asks: Is Netflix The Best Way To Rent Videos?
If you’ve been reading my articles you’ve noticed an evolution in my thinking about home entertainment, and especially in how I view movies.At the beginning of the year, I unplugged from satellite, be
15: Businesses Benefiting from an Inbound Call Center
Businesses Benefiting from an Inbound Call CenterWhen a business reaches the point where they can no longer handle all of their customer requests it is likely that an inbound call center will be used.
16: Who Benefits the Most from an Answering Service?
Americans have busy schedules and busy lives. Many times those busy schedules make it impossible for a person to wait. That is why convenience stores and fast food restaurants are so popular in Ameri
17: How a Telephone Answering Service Can Help Your Business
Receiving phone calls is a part of business. As a business owner you should know this; however, do you know that those phone calls could be having a negative impact on your business? It is hard to im
18: Mail Services to Benefit Any Business
All businesses, no matter what their type, will receive mail. Bills, payments, invoices, merchandise, letters, and much more are sent from and delivered to businesses all around the world. While send
19: Why Phone Answering Services Are Needed
Each day there are an unlimited number of phone calls that are placed. That sounds amazing doesn’t it? What is even more amazing is the number of phone calls that go unanswered. Unanswered phone cal
20: Industries that Need a Voice Mail Service
To successfully operate and see profits a business must have satisfied clients. Customers have made many business industries what they are today. Whether it be buying a product or using a service, t
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